What’s New With 13.2: Staff Searches

In the last #FAQFriday post, we answered frequently asked questions from job seekers and employers about the new searches released with America’s JobLink (AJL) 13.2. In this week’s post, we’ll answer questions about the searches from the perspective of workforce center staff.

Job Searches

Q: How is the staff view of the Job Search different from the job seeker (self-service) view?

A: Staff have additional filters in the REFINE SEARCH menu that are unavailable to job seekers. These include Tags, Status (Active, Closed, Deleted, On Hold, Pending Staff Approval, Referred), Published (Already Published, Not Published Yet), Disclosure Type (Limited, Private, or Public), Case Tracker, and Holding Office.

Staff Job Search

Q: What’s the difference between the Date Posted and Published filters?

A: Date Posted is the date the job was entered into the system. Published indicates whether the job has been made available to the public in their search results. A job’s posting date and publish date may be different. If a job is posted (entered), but has not yet reached its publish date, it will not display to the public in search results, but will display to staff if the Not Published Yet filter is selected.

Q: What is the Tags filter?

A: The Tags filter allows case managers and job seekers to search for all jobs associated with a specific event (e.g., job fair), initiative, or partnership. Case managers and employers can apply or remove tags from a job posting by clicking View Options next to the job in the employers’ job list, then clicking Tags. If any tags have been created by an administrator, they will display for selection. Only administrators with the appropriate privileges can create, edit, or delete tags.

Q: How are the Job Search results sorted?

A: Search results are sorted by relevance (best match). This means that the results most closely matching your search criteria will display first. When searching by keyword(s), any jobs that have your keywords in the job title or occupation title will display at the top of the results. Below that will display jobs containing your keywords anywhere in the job posting. If you aren’t satisfied with your results, try editing your keywords in the What box.

Q: How can I see jobs that are not active?

A: To include job postings in all statuses (Active, Closed, Deleted, On Hold, Pending Staff Approval, and Referred), in the FILTERED BY: section, remove the  STATUS: ACTIVE filter by clicking the X. Click a status under Status in the REFINE SEARCH menu to re-filter by a single status. The Status filters only display for selection if the STATUS: ACTIVE filter has been removed. (NOTE: Job seekers only have the ability to view active jobs.)

Q: How do I search for jobs by the job posting number?

A: You can type job titles, keywords, or job posting numbers into the What box. Searching by job posting number overrides all other search criteria. If you don’t know the job posting status, be sure you’ve removed the STATUS: ACTIVE filter prior to searching by job posting number.

Q: How do I search for job postings for a specific client/resume?

A: Navigate to the client’s Case Details page and click the Job Search link, then click the resume you want to search by. On the Job Search page, the What box is pre-filled with the occupation phrase from the resume as a starting point for the search. Results are sorted by relevance (best match) based on the occupation phrase. Add additional search criteria or filters as desired. If you aren’t satisfied with your results, try editing the keywords (occupation phrase) in the What box. Shorter phrases often provide better matches; for example, “Janitor” may provide better matches than “Janitors and Cleaners, Except Maids and Housekeeping Cleaners.”

Resume Searches

Q: How is the staff view of the Resume Search different from the employer view?

A: Staff have additional filters  in the REFINE SEARCH menu that are unavailable to employers. These include Status (Expired or Active), Ever Enrolled In, Previously Enrolled In, Disabled Veteran, Veteran Type, Disability, and Migrant and Seasonal Farm Worker.

Staff also have additional icons in their resume results that do not display to employers. These include a UI icon to indicate the resumes of Unemployment Insurance claimants, an RES icon for Reemployment Services Participants, and an eagle icon for Covered Persons.

Staff Resume Search

Q: How are the Resume Search results sorted?

A: Search results are sorted by relevance (best match). This means that the results most closely matching your search criteria will display first. When searching by keyword(s), any resumes that have your keywords in the resume title or occupation title will display at the top of the results. Below that will display resumes containing your keywords anywhere in the resume. If you aren’t satisfied with your results, try editing your keywords in the What box.

Q: How can I see inactive (expired) resumes?

A: To include both Active and Expired resumes in the results, in the FILTERED BY: section, remove the STATUS: ACTIVE filter by clicking the X. Click a status under Status in the REFINE SEARCH menu to re-filter by a single status. The Status filters only display for selection in the REFINE SEARCH menu if the STATUS: ACTIVE filter has been removed. (NOTE: Employers only have the ability to view active resumes.)

Q: Why am I getting resumes of job seekers who don’t live within the location of my search?

A: Job seekers who are willing to commute to the location or who are willing to relocate will be included in the search results.

Q: How do I search for resumes for a specific employer/job posting?

A: Navigate to the Employer Details page and click the desired job list link (Active Jobs, Pending Staff Approval Jobs, On Hold Jobs, Referred Jobs, or Closed Jobs). In the job list you selected, locate the job you want to search by. Beneath the job posting location, click the Search Resumes link. On the Resume Search page, the What box is pre-filled with the occupation phrase from the job posting as a starting point for your search. Your results are sorted by relevance (best match) based on the occupation phrase. Add additional search criteria or filters as desired. If you aren’t satisfied with your results, try editing your keywords (occupation phrase) in the What box. Shorter phrases often provide better matches; for example, “Janitor” may provide better matches than “Janitors and Cleaners, Except Maids and Housekeeping Cleaners.”

Q: I have more questions. Where can I go for more help?

A: Many of the overall updates to job and resume searches are described in our last #FAQFriday post, “What’s New With 13.2: Self-Service Searches”, so be sure to check it out if you haven’t already. Still have questions? Contact your supervisor or leave a comment below.

We hope these updates streamline your searches and make your job easier as workforce center staff. Thank you for all your hard work helping job seekers and employers!

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Author: Brooke Patterson

I am the Customer Relations Manager at America's Job Link Alliance–Technical Support. I manage our customer service unit, and outreach and training efforts.

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