What’s New With 13.2: Staff Searches

In the last #FAQFriday post, we answered frequently asked questions from job seekers and employers about the new searches released with America’s JobLink (AJL) 13.2. In this week’s post, we’ll answer questions about the searches from the perspective of workforce center staff.

Job Searches

Q: How is the staff view of the Job Search different from the job seeker (self-service) view?

A: Staff have additional filters in the REFINE SEARCH menu that are unavailable to job seekers. These include Tags, Status (Active, Closed, Deleted, On Hold, Pending Staff Approval, Referred), Published (Already Published, Not Published Yet), Disclosure Type (Limited, Private, or Public), Case Tracker, and Holding Office.

Staff Job Search

Q: What’s the difference between the Date Posted and Published filters?

A: Date Posted is the date the job was entered into the system. Published indicates whether the job has been made available to the public in their search results. A job’s posting date and publish date may be different. If a job is posted (entered), but has not yet reached its publish date, it will not display to the public in search results, but will display to staff if the Not Published Yet filter is selected.

Q: What is the Tags filter?

A: The Tags filter allows case managers and job seekers to search for all jobs associated with a specific event (e.g., job fair), initiative, or partnership. Case managers and employers can apply or remove tags from a job posting by clicking View Options next to the job in the employers’ job list, then clicking Tags. If any tags have been created by an administrator, they will display for selection. Only administrators with the appropriate privileges can create, edit, or delete tags.

Q: How are the Job Search results sorted?

A: Search results are sorted by relevance (best match). This means that the results most closely matching your search criteria will display first. When searching by keyword(s), any jobs that have your keywords in the job title or occupation title will display at the top of the results. Below that will display jobs containing your keywords anywhere in the job posting. If you aren’t satisfied with your results, try editing your keywords in the What box.

Q: How can I see jobs that are not active?

A: To include job postings in all statuses (Active, Closed, Deleted, On Hold, Pending Staff Approval, and Referred), in the FILTERED BY: section, remove the  STATUS: ACTIVE filter by clicking the X. Click a status under Status in the REFINE SEARCH menu to re-filter by a single status. The Status filters only display for selection if the STATUS: ACTIVE filter has been removed. (NOTE: Job seekers only have the ability to view active jobs.)

Q: How do I search for jobs by the job posting number?

A: You can type job titles, keywords, or job posting numbers into the What box. Searching by job posting number overrides all other search criteria. If you don’t know the job posting status, be sure you’ve removed the STATUS: ACTIVE filter prior to searching by job posting number.

Q: How do I search for job postings for a specific client/resume?

A: Navigate to the client’s Case Details page and click the Job Search link, then click the resume you want to search by. On the Job Search page, the What box is pre-filled with the occupation phrase from the resume as a starting point for the search. Results are sorted by relevance (best match) based on the occupation phrase. Add additional search criteria or filters as desired. If you aren’t satisfied with your results, try editing the keywords (occupation phrase) in the What box. Shorter phrases often provide better matches; for example, “Janitor” may provide better matches than “Janitors and Cleaners, Except Maids and Housekeeping Cleaners.”

Resume Searches

Q: How is the staff view of the Resume Search different from the employer view?

A: Staff have additional filters  in the REFINE SEARCH menu that are unavailable to employers. These include Status (Expired or Active), Ever Enrolled In, Previously Enrolled In, Disabled Veteran, Veteran Type, Disability, and Migrant and Seasonal Farm Worker.

Staff also have additional icons in their resume results that do not display to employers. These include a UI icon to indicate the resumes of Unemployment Insurance claimants, an RES icon for Reemployment Services Participants, and an eagle icon for Covered Persons.

Staff Resume Search

Q: How are the Resume Search results sorted?

A: Search results are sorted by relevance (best match). This means that the results most closely matching your search criteria will display first. When searching by keyword(s), any resumes that have your keywords in the resume title or occupation title will display at the top of the results. Below that will display resumes containing your keywords anywhere in the resume. If you aren’t satisfied with your results, try editing your keywords in the What box.

Q: How can I see inactive (expired) resumes?

A: To include both Active and Expired resumes in the results, in the FILTERED BY: section, remove the STATUS: ACTIVE filter by clicking the X. Click a status under Status in the REFINE SEARCH menu to re-filter by a single status. The Status filters only display for selection in the REFINE SEARCH menu if the STATUS: ACTIVE filter has been removed. (NOTE: Employers only have the ability to view active resumes.)

Q: Why am I getting resumes of job seekers who don’t live within the location of my search?

A: Job seekers who are willing to commute to the location or who are willing to relocate will be included in the search results.

Q: How do I search for resumes for a specific employer/job posting?

A: Navigate to the Employer Details page and click the desired job list link (Active Jobs, Pending Staff Approval Jobs, On Hold Jobs, Referred Jobs, or Closed Jobs). In the job list you selected, locate the job you want to search by. Beneath the job posting location, click the Search Resumes link. On the Resume Search page, the What box is pre-filled with the occupation phrase from the job posting as a starting point for your search. Your results are sorted by relevance (best match) based on the occupation phrase. Add additional search criteria or filters as desired. If you aren’t satisfied with your results, try editing your keywords (occupation phrase) in the What box. Shorter phrases often provide better matches; for example, “Janitor” may provide better matches than “Janitors and Cleaners, Except Maids and Housekeeping Cleaners.”

Q: I have more questions. Where can I go for more help?

A: Many of the overall updates to job and resume searches are described in our last #FAQFriday post, “What’s New With 13.2: Self-Service Searches”, so be sure to check it out if you haven’t already. Still have questions? Contact your supervisor or leave a comment below.

We hope these updates streamline your searches and make your job easier as workforce center staff. Thank you for all your hard work helping job seekers and employers!

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What’s New With 13.2: Self-Service Searches

Over January and February, all AJLA–TS-hosted states transitioned to the 13.2 update of America’s JobLink (AJL). The biggest changes with this release are redesigned job and resume searches. In this #FridayFAQ post, we’ll answer some of the most common questions about the new searches from the perspective of self-service users (job seekers and employers). Stay tuned for Part 2, What’s New With 13.2: Staff Searches, which will address the updates to searches for workforce staff.

Q: What’s “new and improved” about the job and resume searches?

A:  The new searches have been completely redesigned to make them more flexible and easier to use, while providing more relevant job and resume matches. Here are a few of the most major improvements:

  • You can make your search as simple or detailed as you want, all from the same search page. Do a basic keyword and location search using the What, Where, and Within boxes, or choose from a wide variety of filters in the Refine Search menu.
  • The search filters and results are on the same page, so you can see immediately how your results are affected when you add or remove a filter.
  • Nobody likes to get zero results. The number next to each filter tells you how many results you’ll get if you click that filter. A filter will only display for selection if there are results available.

Job Seeker Searches

Q: How do I search for jobs if I don’t have a job seeker account?

A: Don’t worry! You don’t need an account to search for jobs. Just type your keyword(s) in the Search box at the top of the AJL home page and click the magnifying glass. Your results will display, along with our great new filters for further narrowing your search. You can view basic job information including the job description. However, without logging in, you won’t be able to see the complete details of the job or the instructions for how to apply.

screencap1

Q: How do I search for jobs when logged into my account?

A: Once logged in, on your home page, click Job Search. The Job Search page displays with all active (open) jobs currently in the system. Enter your desired criteria in the What, Where, and Within boxes, and if you like, select additional filters on the Refine Search menu. To view the job details, click the blue job title link.

Q: How are my search results sorted?

A: Search results are sorted by relevance (best match). This means that the results most closely matching your search criteria will display first. When searching by keyword(s), any jobs that have your keywords in the job title or occupation title will display at the top of the results. Below that will display jobs containing your keywords anywhere in the job order. If you aren’t satisfied with your results, try editing your keywords in the What box.

Q: How can I see the newest job orders?

A: You can see the most recently posted (newest) jobs by using the “Date Posted” filter in the Refine Search menu. Keep in mind that the newest jobs may not be the most relevant to your other search criteria.

Q: Are jobs from all websites included in my results, or just America’s JobLink (internal) jobs?

A: When no filters are selected, the results show all jobs in the system (both internal and external jobs). “Internal” jobs are jobs entered manually into AJL by employers or workforce center staff. “External” jobs are jobs imported from other sources, such as civil service jobs, jobs from large employers, and jobs from the National Labor Exchange/JobCentral. You can click the “Internal” or “External” filter under “Source” to limit your results to only internal or external jobs. Indeed.com jobs are now separate. To view indeed.com jobs, click the “Search Other Job Banks” link at the top right of the job search page. Clicking a job title link in your indeed.com search results takes you to the source website. Note that AJL is not responsible for the accuracy or legitimacy of jobs from other websites.

Q: How do I search for jobs from my resume?

A: Once logged in, on your home page, click My Resumes. On your My Resumes page, next to the resume you want to search by, click View Options. Click Search for matching jobs. On the Job Search page, the What box is pre-filled with the occupation phrase from your resume as a starting point for your search. Your results are sorted by relevance (best match) based on the occupation phrase. Add additional search criteria or filters as desired. If you aren’t satisfied with your results, try editing your keywords (occupation phrase) in the What box. Shorter phrases often provide better matches; for example, “Janitor” may provide better matches than “Janitors and Cleaners, Except Maids and Housekeeping Cleaners.”

Employer Searches

Q: How do I search for resumes if I don’t have an employer account?

A: Don’t worry! You don’t need an account to search for resumes. At the top of the AJL home page, click Resumes in the drop-down list next to the Search box. Type your keyword(s) in the Search box and click the magnifying glass. Your results will display, along with our great new filters for further narrowing your search. You can view resume titles, the last updated date, and a portion of the job seeker’s objective statement or summary of qualifications. However, without logging in, you won’t be able to view the job seeker’s resume or contact information.

screencap2

Q: How do I perform a resume search when logged into my account?

A: Once logged in, on your home page, click Resume Search. The Resume Search page displays with all active resumes currently in the system. Enter your desired criteria in the What, Where, and Within boxes, and if you like, select additional filters on the Refine Search menu. To view the resume details, click the blue resume title link.

Q: How are my search results sorted?

A: Search results are sorted by relevance (best match). This means that the results most closely matching your search criteria will display first. When searching by keyword(s), any resumes that have your keywords in the resume title or occupation title will display at the top of the results. Below that will display resumes containing your keywords anywhere in the resume. If you aren’t satisfied with your results, try editing your keywords in the What box.

Q: What do the symbols mean next to the resume titles?

A: Icons display for veteran job seekers (U.S. flag) and job seekers with Career Readiness Certificates if used by your state (Bronze, Silver, Gold, and Platinum). The legend for these icons is at the bottom of the Resume Search page. To filter Resume Search results to display only veterans, click Yes under “Veteran” on the Refine Search menu.

Q: How do I search for resumes from a job order?

A: Once logged in, on your home page, click My Job Postings. Locate the job you want to search by in your job lists and click Search Resumes. On the Resume Search page, the What box is pre-filled with the occupation phrase from your job order as a starting point for your search. Your results are sorted by relevance (best match) based on the occupation phrase. Add additional search criteria or filters as desired. If you aren’t satisfied with your results, try editing your keywords (occupation phrase) in the What box. Shorter phrases often provide better matches; for example, “Janitor” may provide better matches than “Janitors and Cleaners, Except Maids and Housekeeping Cleaners.”

Q: When searching for resumes by a job order, what does “Review Status” in the resume results mean?

A: When searching for resumes from a job order, employers now have the ability to set the review status at the top of the Resume Details page. This allows employers to keep track of which resumes they’ve already reviewed and the outcome (such as “Interviewed” or “Skills Gap – Not Qualified”). Once you’ve set the review status for a resume, the status will display for that resume in your search results.

Q: I have more questions. Who can I ask for more help?

A: If you have other questions about the new searches, leave a comment on this blog post or contact your local workforce center by clicking Contact Us at the top right of the AJL home page. If you’re a workforce professional, look for the upcoming post on New Search FAQs for Staff. Change can be hard, but with a little getting used to we feel these improvements will greatly enhance your job search or recruitment efforts.